Help and contact
These are the questions we get most often. If yours is not here, use the form below — pick a department and your message goes straight to the people who handle it.
Common questions
How do I contact the seller?⌄
Open the listing and press “Inquiry”. Enter your name and email, and your message reaches the seller together with your contact details. The seller’s phone number, if provided, is shown on the same page.
I published a listing but it is not on the site. Why?⌄
New listings are reviewed before going public — usually within 24 hours. Verified dealers publish directly. If a listing was rejected, the reason is in “My listings” and you can fix it and submit again.
How do I register a company?⌄
Submit your company details from the “Become a dealer” page. After review you get a dealer profile with a public page, inquiries and analytics. Posting listings is free.
How do I delete my account and data?⌄
In Settings → “Download my data” you get a copy of everything we store about you, and you can request deletion from the same screen. You can also write to the privacy address below.
What is the “Verified Dealer” badge?⌄
A sign that the profile is complete and checked. It gives priority in result ordering, bulk listing upload from a file, and inclusion in the “Verified dealers only” filter. It is earned with 100 profile points.
Why do I see a sold car in the results?⌄
We keep sold listings visible for a while with a clear “Sold” label so you can compare prices with available cars. They do not accept inquiries.
Buyer’s guide
If you are choosing your first EV — what to check on the battery, how to read the range figures, and what to look for during an inspection.
Open the guideWrite to us
Pick the department that matches your question. We reply to the email address you write from.